OIS Units


User Support Services

The User Support Services unit is the primary point of contact for all student, faculty, and staff technology-related issues. User Support Services is broken into three teams, Technology Help Desk / Services, the Copy Center, and Administrative Instructional services. User Support Services is readily available to answer questions, resolve problems, and provide general information about the technology at Cardinal Stritch University.

Not finding what you’re looking for or need additional information? Contact the Technology Help Desk using the Request Assistance Form or by phone 414-410-4600.

 

Cardinal Stritch University Technology Help Desk Operating Hours:

Monday - Thursday 8:00am - 8pm

Friday 8:00am - 4:30pm

Saturday & Sunday  Noon - 4:30pm

Cardinal Stritch University Copy Center Operating Hours:

Monday - Friday 8:00am - 5:00pm


Infrastructure Support

The  Infrastructure Support  unit provides implementation, monitoring, backup and support for all server and client-server applications throughout the University. Cardinal Stritch University provides a robust server infrastructure for its students, faculty, and staff, utilizing state-of-the-art technologies such as VMWare for efficient use of server hardware resources. Infrastructure Support strives to provide world-class systems availability that students, faculty and staff have come to expect for systems such as email, internet access, wireless networking, phone, and other enterprise systems.

 

Enterprise Systems

The Enterprise Systems unit provides enterprise application support, programming, business process analysis, reporting, and database administration support for all the administrative systems such as registration, admissions, grade entry, finance, and payroll. Many of these systems are available through the MyStritch campus portal and Jenzabar system.

 

Data Quality and Institutional Research

Data Quality and Institutional Research serves as a reliable source for information and analyses that are relevant and responsive to the needs of institutional planning and effectiveness, and data-driven decision making. Data Quality and Institutional Research is the primary source for official campus statistics, complying with federal, state, and university reporting standards and requirements, and supports environmental scanning, benchmarking, and peer analysis.

 

Project Management

The Project Management Office coordinates/manages projects for the University from inception through implementation and beyond. The Project Management Office is responsible for the development, design and enforcement of the accepted University project management methodology for all major technology projects at Cardinal Stritch University.

 

Library and Learning Services

The Cardinal Stritch University Library provides access to the information and resources required to meet the needs of the programs and interest of the University’s community. The library strives to provide access to services that meet the needs of both traditional and non-traditional students, faculty and staff. The Library Learning Services develops best practices and methodologies to help coordinate activities such as course-related instruction, the use of instructional classrooms, research seminars, and instructional design. Library and Learning Services advocates inspired learning through leadership in information literacy, design and delivery of instructional programs and materials, and innovation in emerging and instructional technologies.