Software and Hardware

The Cardinal Stritch University User Support Services Help Desk is your first point of contact for all Software and Hardware support services. The Help Desk is conveniently located in the lower level atrium of Bonaventure Hall near the Bonaventure Hall computer labs (BH031, BH004, and BH023). The User Support Services Help Desk provides "hands-on" service when campus software and hardware stops working normally. The Help Desk strives to diagnose and resolve matters quickly and thoroughly with professionalism and friendliness. The User Support Services team is also responsible for planning and staging the deployment of all computer equipment (desktops, laptops, monitors, printers, mobile devices) to the University. The team is tasked with maintaining a current campus software image on both PC and Mac platforms. 

Typical services that the User Support Services Help Desk provides:

  • Account maintenance (i.e. password resets/account lock-outs)
  • Troubleshooting email issues
  • Assistance with software applications
  • Software deployment and licensing
  • Assistance with hardware issues (computer, tablets, smartphones, etc.)
  • Classroom and lab support
  • General IT support to students, faculty, and staff


Lower Level Atrium of Bonaventure Hall (near BH031) or at the Circulation Desk in the Library.

View the Current Hours:

  • Ed Cassel, Computer SupportTechnician
  • Eric Masengarb, Computer Support Technician
  • Daven Howard,Computer Support Technician
  • Richard Krause, Software and Asset Configuration Manager
  • Jessica Lynn Mould, Technology Help Desk Supervisor/Office of Information Trainer
  • Alex Pezewski, Senior Director User Support Services
  • Helpful Student Workers