Service Catalog

Service Category: Infrastructure

Name of Service: Data Backup and Restore

Who is eligible to use this service?
Faculty and Staff

When is this service available:
Monday - Friday, 8:00 AM - 5:00 PM - Emergency Availability 24x7

Support Hours:
Monday - Friday, 8:00 AM - 5:00 PM

Service Owner(s)

Name: Daniel LaDell
Title: Network Administrator
Phone: 414-410-4456

Service Description

Cardinal Stritch University Office of Information Services, Infrastructure team has the responsibility for backing up servers and user data that is stored within those servers. Customers, in many cases, can perform their own file recovery for user data stored on network file shares. All other requests can be made through the service owner.

How to Use this Service

  1. Determine the location of the file(s) or folder that you need recovered. Browse to that location in Windows Explorer and either right-click on the file or the parent folder. Review the list of items that appear. If you see an option for "Restore Previous Versions", refer to the Instructions in the next section of the document, titled "Self-Service File Restore."
  2. If you are unable to recover your file or folder using the self-service option, contact the service owner with the files you need recovered and the exact path to those files. When possible, include the full UNC path to the network file (e.g. \\fileshare01\technology services\Documentation) and not "G:\Documentation" as drive mappings on your computer will be different than drive mappings on anyone else's computer.

Quick Reference Guides

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