Service Catalog

Service Category: Time Warner Cable in Residence Hall Dorm Rooms

Name of Service: Time Warner Cable in Residence Hall Dorm Rooms

Who is eligible to use this service?
Faculty and Staff

When is this service available:
8AM – 5PM, Monday thru Friday; Summer Hours 8AM – 4:30PM, Monday thru Friday

Support Hours:
8AM – 5PM, Monday thru Friday; Summer Hours 8AM – 4:30PM, Monday thru Friday

Service Owner(s)

Name: Mary Wild
Title: Telecommunications Manager
Email: mmwild@stritch.edu
Phone: 414-410-4461

Service Description

The Cardinal Stritch University Office of Information Services -Infrastructure Support -Telecommunications maintains the connectivity at the wall jack for Time Warner Cable in dorm rooms providing a standard cable TV package. If additional features are required, the resident is responsible for the ordering of and the associated cost for that desired package. 

How to Use this Service

1. Connect one end of a coaxial cable to the coaxial connection on the wall plate 

2. Connect the other end of a coaxial cable to the coax connection on your television. 

3. Use the "channel scan" mode on your television to scan all channels for a "cable" connection. After the full autoscan has completed, use the "channel up/down" buttons to verify that all the channels you expect to see are there. (Note that you may need to perform a full scan several times to obtain all expected channels.) 

4. If the coaxial connection on your wall plate has incurred damage, please report the damage to "mmwild@stritch.edu; jlgoggans@stritch.edu" and arrange a time to have the connection repaired. 

Quick Reference Guides

None Available

Instructions

None Available

FAQs

None Available