stritch.edu

Service Catalog

Service Category: Labs Classrooms and Instructional Resources

Name of Service: Multimedia and Specialized Media Services

Who is eligible to use this service?
Full-time and part-time faculty, staff, and students

When is this service available:
Monday-Friday 8:00 AM-5:00 PM

Support Hours:
Monday-Friday 8:00 AM-5:00 PM

Service Owner(s)

Name: Robert Wick
Title: Supervisor of Multi-Media & Classroom/Lab Support
Email: rjwick@stritch.edu
Phone: (414) 410-4267

Service Description

User Support Services staff members (primarily Robert Wick and Eric Strelitzer) assist students, faculty, and staff with multimedia projects. General multimedia services include video/audio capturing, editing, and conversion (within appropriate copyright accordiance).

Specialized media services include the use of video conferencing, video recording studio (CFA120 or similar venue), equipment such as lighting, cameras, tripods, microphones, props, and other equipment. Green Screen technology is available, as well as, live web streaming capabilities.

These services are available on an appointment only basis. Services are available during normal working hours, but depend upon the availability of staff resources, and technical support for the software and hardware.

How to Use this Service

Please contact the Help Desk at (414) 410-4600 (or support@stritch.edu) to make a service request.

For walk-up service, the Help Desk in Bonaventure Hall or in the Library Commons, typically provides the first level of support. For special media projects, a full-time User Support Services employee will provide the next level of support.

Client responsibilities:

  • Clients are responsible for abiding by Cardinal Stritch University's guidelines and following established procedures.
  • These guidelines include adhering to Federal copyright laws that protect the creative work of artists, musicians, writers, and photographers.
  • Clients are responsible for backing up their files to optical media or portable hard drive. User Support Services is not responsible for lost customer files on Cardinal Stritch University computers.

Quick Reference Guides

None Available

Instructions

None Available

FAQs

None Available