Service Category: Software and Hardware
Name of Service: Hardware
Who is eligible to use this service?
Full-time and part-time faculty, staff, and students
When is this service available:
Monday-Friday 8:00 AM-5:00 PM
Name: Alex Pezewski
Title: Sr. Director User Support Services
Phone: (414) 410-4596
Cardinal Stritch University purchases Lenovo and Apple
desktop and laptop computers for faculty, staff and student use.
Stritch University has standardized on Lenovo M90Z (all in one desktops),
ThinkPad T520 laptops, 21" Apple iMac, and 13" Apple Mac Book Pro. The benefits
gained from the standardization of hardware:
- Lower purchase price for
standard computers has been negotiated.
- The setup of the new computer
can be streamlined through a process called imaging.
replacement for out-of-warranty machines is made easier due to an increase parts
supply of identical machines.
- Troubleshooting of hardware is easier
because the technicians are familiar with the standard hardware.
Due to limited resources and
budgets, User Support Services does not support all computer based hardware.
Items similar to Netbooks, Kindles, tablet PC's, non-Apple smart phones are not
supported by User Support Services. You may get some general assistance by
visiting the User Support Services Help Desk, but do not expect in-depth
troubleshooting of non-standard devices. User Support Services is prohibited
from opening or working on non-University-owned devices.
Upgrades to the standard configuration (i.e.
adding more memory, bigger hard drive, different monitor, dual monitor) are
considered on a case-by-case basis. Contact the Help Desk with your request,
providing business justification for the upgrade, and immediate supervisor
approval. User Support Services will consider the request and if the upgrade
does not have any effect on the standards of the core configuration, and if it
is necessary, approval will be granted.
End of Life
User Support Services does not support desktop and
laptop hardware older than five years old. We recommend that replacement
hardware be in place before your current hardware becomes "end of life".
Cardinal Stritch University has implemented a four year replenishment cycle for
all desktop and laptop hardware. User Support Services contacts users at the
beginning of the Fiscal Year to inform them of their hardware upgrade.
How to Use this Service
Please contact the Help Desk at (414)
410-4600 (or firstname.lastname@example.org) to
make a hardware support or service request.
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