Service Catalog

Service Category: Software and Hardware

Name of Service: Hardware

Who is eligible to use this service?
Full-time and part-time faculty, staff, and students

When is this service available:
24x7x365

Support Hours:
Monday-Friday 8:00 AM-5:00 PM

Service Owner(s)

Name: Alex Pezewski
Title: Sr. Director User Support Services
Email: ajpezewski@stritch.edu
Phone: (414) 410-4596

Service Description

OIS Hardware Standards

Cardinal Stritch University purchases Lenovo and Apple desktop and laptop computers for faculty, staff and student use.

Cardinal Stritch University has standardized on Lenovo M90Z (all in one desktops), ThinkPad T520 laptops, 21" Apple iMac, and 13" Apple Mac Book Pro. The benefits gained from the standardization of hardware:

  • Lower purchase price for standard computers has been negotiated.
  • The setup of the new computer can be streamlined through a process called imaging.
  • Hardware replacement for out-of-warranty machines is made easier due to an increase parts supply of identical machines.
  • Troubleshooting of hardware is easier because the technicians are familiar with the standard hardware.

Non-Support Hardware

Due to limited resources and budgets, User Support Services does not support all computer based hardware. Items similar to Netbooks, Kindles, tablet PC's, non-Apple smart phones are not supported by User Support Services. You may get some general assistance by visiting the User Support Services Help Desk, but do not expect in-depth troubleshooting of non-standard devices. User Support Services is prohibited from opening or working on non-University-owned devices.

Upgrades

Upgrades to the standard configuration (i.e. adding more memory, bigger hard drive, different monitor, dual monitor) are considered on a case-by-case basis. Contact the Help Desk with your request, providing business justification for the upgrade, and immediate supervisor approval. User Support Services will consider the request and if the upgrade does not have any effect on the standards of the core configuration, and if it is necessary, approval will be granted.

End of Life Hardware

User Support Services does not support desktop and laptop hardware older than five years old. We recommend that replacement hardware be in place before your current hardware becomes "end of life". Cardinal Stritch University has implemented a four year replenishment cycle for all desktop and laptop hardware. User Support Services contacts users at the beginning of the Fiscal Year to inform them of their hardware upgrade.

How to Use this Service

Please contact the Technology Help Desk using the Request Assistance Form or by phone 414-410-4600.

Quick Reference Guides

None Available

Instructions

None Available

FAQs

None Available