Service Category: Software and Hardware
Name of Service: Hardware
Who is eligible to use this service?
Full-time and part-time faculty, staff, and students
When is this service available:
Monday-Friday 8:00 AM-5:00 PM
Name: Alex Pezewski
Title: Sr. Director User Support Services
Phone: (414) 410-4596
Cardinal Stritch University purchases Lenovo and
Apple desktop and laptop computers for faculty, staff and student use.
Cardinal Stritch University has standardized on Lenovo M90Z (all in one
desktops), ThinkPad T520 laptops, 21" Apple iMac, and 13" Apple Mac Book Pro.
The benefits gained from the standardization of hardware:
purchase price for standard computers has been negotiated.
- The setup
of the new computer can be streamlined through a process called imaging.
- Hardware replacement for out-of-warranty machines is made easier due to an
increase parts supply of identical machines.
- Troubleshooting of
hardware is easier because the technicians are familiar with the standard
limited resources and budgets, User Support Services does not support all
computer based hardware. Items similar to Netbooks, Kindles, tablet PC's,
non-Apple smart phones are not supported by User Support Services. You may get
some general assistance by visiting the User Support Services Help Desk, but do
not expect in-depth troubleshooting of non-standard devices. User Support
Services is prohibited from opening or working on non-University-owned
Upgrades to the standard
configuration (i.e. adding more memory, bigger hard drive, different monitor,
dual monitor) are considered on a case-by-case basis. Contact the Help Desk
with your request, providing business justification for the upgrade, and
immediate supervisor approval. User Support Services will consider the request
and if the upgrade does not have any effect on the standards of the core
configuration, and if it is necessary, approval will be granted.
End of Life Hardware
User Support Services does not
support desktop and laptop hardware older than five years old. We recommend
that replacement hardware be in place before your current hardware becomes "end
of life". Cardinal Stritch University has implemented a four year replenishment
cycle for all desktop and laptop hardware. User Support Services contacts users
at the beginning of the Fiscal Year to inform them of their hardware
How to Use this Service
Please contact the Technology Help Desk using the Request Assistance Form or by phone 414-410-4600.
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