Service Catalog
Service Category: Software and Hardware
Name of Service: Help Desk
Who is eligible to use this service?
Full-time and part-time faculty, staff, and students
When is this service available:
Monday-Thursday 8:00 AM-11:00 PM, Friday 8:00 AM-8:00 PM, Saturday 9:30 AM-4:30 PM, Sunday 12:00 PM-11:00 PM. Hours very during breaks and summer schedule.
Support Hours:
Monday-Thursday 8:00 AM-11:00 PM, Friday 8:00 AM-8:00 PM, Saturday 9:30 AM-4:30 PM, Sunday 12:00 PM-11:00 PM. Hours very during breaks and summer schedule.
Service Owner(s)
Name: Daven Howard
Title: Supervisor, Help Desk Services
Email: drhoward@stritch.edu
Phone: (414) 410-4470
Service Description
The Cardinal
Stritch University Help desk is your first point of contact to support and
assistance for any problems with the use of Cardinal Stritch University
technology services, software or computer equipment. Calls raised with the Help
Desk are logged in a service management system for general tracking, management
and resolution. User are adviced of the call reference number and will be
updated on the progress of their call via telephone or email. The Help Desk aims
to fix issues and restore normal operations as soon as possible.
How to Use this Service
The Help Desk acts as the central point of
contact for technical support and assistance for any technology issues of
Cardinal Stritch University technology services, software or computer
equipment.
Ways to contact the Help Desk:
Normal Help Desk Hours:
- Monday-Thursday:
8AM-11PM
- Friday: 8AM-8PM
- Saturday: 9:30AM-4:30PM
- Sunday:
12PM-11PM
- Hours vary during breaks and traditional summer term
Quick Reference Guides
None Available
Instructions
None Available
FAQs
None Available