Service Catalog

Service Category: Software and Hardware

Name of Service: Technology Help Desk

Who is eligible to use this service?
Full-time and part-time faculty, staff, and students

When is this service available:
http://www.stritch.edu/OIS/

Support Hours:
Current Hours: http://www.stritch.edu/ois/

Service Owner(s)

Name: Daven Howard
Title: Supervisor, Technology Help Desk Services
Email: drhoward@stritch.edu
Phone: (414) 410-4470

Service Description

The Cardinal Stritch University Technology Help Desk  is your first point of contact to support and assistance for any problems with the use of Cardinal Stritch University technology services, software or computer equipment. Calls raised with the Technology Help Desk are logged in a service management system for general tracking, management and resolution. User are adviced of the call reference number and will be updated on the progress of their call via telephone or communication using the form.

The Technology Help Desk aims to fix issues and restore normal operations as soon as possible.

How to Use this Service

The  Technology Help Desk acts as the central point of contact for technical support and assistance for any technology issues of Cardinal Stritch University technology services, software or computer equipment.

Contact the Technology Help Desk   using the Request Assistance Form or by phone 414-410-4600

  • Web: http://oit.stritch.edu/
  • Walk-up Locations: Circulation Desk in the Library Commons or Help Desk in the Bonaventure Lower Level Atrium

 

Quick Reference Guides

None Available

Instructions

None Available

FAQs

None Available